On 7th June 2016, at Lao Plaza Hotel, Vientiane Capital, the Domestic Trade Department, Ministry of Industry and Commerce had organized a launching ceremony of the Hotline 1510 for consumer protection which was co-chaired by H.E. Khemmani Pholsena, Minister of Industry and Commerce and Mr. Ernst Hustaedt, GIZ Country Director of Lao PDR. There were more than 70 representatives from public and private sectors, International Organizations, and mass media organizations attended to the event. This is one of consumer protection projects of Lao PDR supported by German government through Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH.
The hotline launching aimed to extend and strictly implement the Law on Consumer Protection, and to protect the legitimate rights and interests of consumers. It is the key milestone and important for the Lao PDR, particularly it is a tool for consumers to coordinate or report on consumer protection issues to the government agencies. Moreover, it is an obligation of the Lao PDR under ASEAN framework.
Recently, due to the rapid growth of economic as well as manufacturers and service providers, consumers may face issues from poor qualities of products and services. The Law on Consumer Protection of the Lao PDR provides rights for consumers to report or claim for solutions and compensation from product and service provider that does not meet quality or standards which can affects to live, health and properties. The Launching of the hotline 1510 is an option for consumers to complain or provide information, and this could encourage manufacturers and business operators to pay more attention on the production or the supply of good quality, standards and safety of products and services at reasonable price.
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